W3 Discussion Comments

Insurance: Many of you were surprised that companies were not better prepared for disasters. The preparation can be very costly. Also, as you mentioned, the preparation can be next to useless if recovery procedures are not tested periodically. This testing can also be expensive. Sometimes business look at this expense and make a bad calculation on risk vs. reward.

In the future, you may be involved in making decisions about how much to invest in Disaster Recovery Plans and Drills vs. projects that could increase sales and profits. How much risk will you be willing to take?  Will you be able to sell your point of view to the person that makes the decision?

Many of you mentioned file backups in this discussion. Another key aspect of disaster recovery is having a way to get in contact with the people in the company who will be involved in the recovery. In a major disaster, how can you find out which employees are still alive and uninjured? Not being able to find people who know passwords or know where recovery passwords are stored can delay recovery even if backup files are available. What procedures and lists would you setup in advance? Remember that the normal phone systems may not be working.

War Story 1: Never assume that automatic backups are automatic. In Tech Republic, there was an article where a consultant discovered that backups at his client had not taken place for two weeks because someone unplugged the external hard drive being used for backups in order to charge his cell phone.

War Story 2: I had a client in Houston that had the following line in their Disaster Recovery Procedures: "Carry the tapes from the tape library to the second floor starting with the lowest shelf first." The "starting with the lowest shelf first" made me think that they had dealt with flooding problems (hurricanes) previously.

Trade-offs: Estimating the time to recovery helps management understand the trade-off between cost and recovery time. Having servers off-site ready to go allows for a quicker recovery. This is expensive in terms of initial investment and requires that data and programs be frequently replicated to the "hot backup" site. It is a business decision to determine how to balance costs vs. the business needed for a quick recovery. For example, Could Dominican survive a one-week outage? (I would say yes). Could the Chicago Mercantile Exchange survive a one-week outage? (I would say they would never recover their reputation and lost business).

LOGISTICS: What about passwords, procedures and lists of personnel and phone numbers? What if the only person that knows the administrative password is lost or injured in the disaster? Remember that the normal phone systems may not be working.

What if you are not in the IT Department? Even if you run a department other than IT, you should determine how your department will operate under various disaster scenarios (no power for 2 days, fire in your department, flood keeps 75% of your workers from reaching the office etc.).

Dominican: You should read Jill Albin-Hill's comments in the Week 4 Optional Discussion to see what Dominican is doing in terms of Disaster Recovery.

If you hire an outside Consultant you should use him/her as a Consultant - not as the person to be making the management decisons that you should be making. You need the mindset that you are responsible and you are in charage and that the Consulatant is there to provide techincal assitance and advice.

Personal Disaster Recovery (D3):

Personal disaster recovery planning also involves more than cell phone and hard drive backup. Depemding in your situation, health insurance, disability income insurance, life insurance and home/renters insurance could also be very important.

Many of you mentioned using the Cloud for backup. Systems like Carbonite allow you to specify what files on your personal hard drive should be automatically copied to an off-site server. Other types of cloud personal backup include copying documents and files to Drop Box, Evernote, Google Documents, Hotmail, Gmail, Flickr, or Windows One Drive.

Although this is not a course in computer security, you need to consider the security of backup copies of your personal and company files. Corporate Backups should be encrypted so if someone finds your backup files, they cannot easily extract information from them.