Instructions: 
•	Use (File/Save as) to save this document to your own hard disk.  Please include your first or last name somewhere in the file name.
•	Answer any four of the five questions below.  Each answer is worth a possible 6 points.
•	Review your answers and run the spell checker.
•	Save the document
•	Submit the document in Blackboard.

1.	Explain what is different about maintaining a system that uses Web Services from maintaining a system that has been built using traditional programming.

2.	Why is disaster recovery important for Enterprise Software systems? 

3.	Assume you will install SAP Human Capital Management and SAP Customer Relationship Management at a liberal arts college. This college has 2,000 students (customers) and 500 employees. The employee count includes the faculty and student employees. The college has a single campus.

a.	List the major steps involved in planning and installing the SAP Software.  

b.	Who should be on the Board (Steering Committee)? Since you don’t know the individuals working for the college and any vendors you are using, you should use job titles.

4.	Also, given the same business description from Question 3 above, determine if the full SAP Business Suite, SAP All-in-one, SAP business-by-design, or SAP business-one is the best option for the described business.  Explain the reasons for your selection.

5.	Explain why it is almost always necessary to change business processes when installing Enterprise Software.